FAQs

If I want to place an order for 100 kg of gellan gum, what is CAG’s specific process from order placement to delivery? What kind of collaboration experience can I expect?

Thank you for your interest! At CAG, every order, regardless of size, marks the beginning of building long-term trust with you. Taking your example of "ordering 100 kg of gellan gum" as a reference, our standard service process and commitments are as follows, designed to ensure you receive a professional, transparent, and efficient collaboration experience:

Step 1: Immediate Response and Requirements Confirmation 

• You will receive: An order confirmation email (including order number, product specifications, unit price, total amount) and a draft estimated timeline from a dedicated customer service representative or sales engineer.

• Core action: We will contact you via phone or video call to finalize key details, such as the application scenario (e.g., yogurt, jelly), required gel strength/particle size, packaging specifications (25 kg/bag or customized), and any special storage or transportation requirements. This step ensures that "what we produce is exactly what you need," achieving zero errors from the source.

Step 2: Precise Preparation and Dual Quality Inspection (Within 1-3 business days)

1. Inventory matching: The system will automatically reserve a dedicated batch of raw materials that meet your specifications. Our "gellan gum" products come with traceable batch numbers.

2. Factory inspection: Before shipment, the reserved batch will undergo key indicator re-testing (e.g., gel strength, light transmittance, total bacterial count) in our laboratory according to the standards you confirmed, ensuring 100% consistency with the technical parameters or samples you provided.

3. Pre-shipment check: In the warehouse, a specialist will perform a final verification of the product labels, packaging integrity, and quantity accuracy. We will also include copies of the "Product Quality Report" and "Factory Inspection Certificate" for your reference.

Step 3: Professional Logistics and In-Transit Tracking (On the day of shipment)

• Packaging: We use moisture-proof sealed packaging with double-layer inner bags and outer woven bags/cartons to ensure product quality remains consistent even after long-distance transportation.

• Logistics: Based on your location and delivery time requirements, we provide professional logistics solutions and assist in arranging carriers.

• Tracking: After shipment, we will promptly provide the tracking number and logistics tracking link. You can check the shipment’s status online at any time.

Step 4: Delivery and After-Sales Support (Upon receipt and beyond)

• Safe delivery: We look forward to your smooth receipt of the goods. Please verify the packaging and quantity upon delivery.

• Startup support: After the product is put into use, our technical team can provide free application guidance. If you encounter any formulation adaptation issues during use, we promise to provide a preliminary solution within 24 hours